Flaberry Help Desk

Managing Your Account 5

• How do I sign up or create a new account?
• I am not able to login. How can I change my password?
• How can you create my Flaberry account when I never made one?
• I don't want any emails from Flaberry. Please stop sending me emails for any offer.
• How can I delete my Flaberry account?

Order Related Queries 17

• How can I place an order?
• How can I track my order?
• Why can't I track my order? You should do something for this
• How can I check if my order has been successfully placed or not?
• My order has not been delivered as per the time slot

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Cancellations and Returns 7

• How can I cancel my order?
• I have received poor quality flowers/cake. How can I return it?
• I have received a different product
• Why have I received an email stating that my order can not be delivered today?
• Why am I being informed at the end of the day that delivery is not possible for my order? Now I can not even make any alternate arrangements

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Payment Options and Issues 13

• What options do I have for making payment for my order?
• I am not able to use my international credit/debit card. How can I complete my payment?
• I have completed the payment for my order but I just received an email stating that my payment is unsuccessful. What should I do?
• The payment has been deducted twice from my account as I received an email to make the payment again. How can I receive the refund?
• I have completed the payment but did not receive any order id or a confirmation email for my order

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Shipping and Delivery 21

• What are all the delivery options available?
• Why am I being charged extra for delivery even though I selected the regular delivery option?
• I just received an email stating that I need to make extra payment for delivery. Why?
• Why my order will take 5-7 working days to get delivered?
• Will my order will be delivered by exact time I have mentioned by placing the order

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Flaberry Wallet & Flaberry Cash+ 9

• What is Flaberry Wallet
• How can I use my Flaberry wallet amount?
• I just received an email stating that I will get 2000 worth of Flaberry Cash+ if I sign up. What is it about?
• Why do you refund in your Flaberry wallet?
• Why is there no morning delivery option at my location?

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Promo related issue 4

• Which promo is available and how much discount will I get
• I made payment from Paypal but did not get any cashback. Why?
• Where can I apply the coupon code?
• I forgot to apply the coupon code while placing the order. Can I apply it afterwards?

Trust and reviews 3

• How can I trust Flaberry? How do you organised products?
• How can I give ratings and stars on the products?
• How fresh will be the bouquets and cakes? Who makes them?

Pin Code Issues 6

• Do you deliver at _____ location?
• Do you deliver in PAN INDIA?
• Can I check the availability of cakes and some special gifts for different locations?
• Do you deliver out of India?
• Is same day/morning/midnight delivery possible at my location?

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Quality Issues 6

• I have received different product last time so this time can I get the exact product shown by you?
• Why your quality team takes to much of time?
• More than 48 hours have passed and I still have not been contacted from the quality team. When will they contact me?
• My order is 3 months old and I forgot to tell that cake was missing with the order can I get refund for that?
• Why did the delivery boy called the recipient for delivery? It was a surprise and the delivery should have contacted me instead

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Product Related 33

• Why my product was not similar as shown in the picture?
• How many days it can take to deliver Dark Ivory chocolates & special plants?
• Do you deliver theme/personalized/photo cakes?
• If I give you a photo of bouquet, can you prepare it in the exact same way?
• Do you have black roses on your website?

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Contact and Support 5

• Why you are not on calls, why we need to chat or email?
• How am I going to contact you if my order is not delivered at midnight? Your customer support is only active from 9am - 9pm
• I need to get in touch with a superior. Please give me the contact details of superior to whom I can escalate my issue
• You provide support over call when I have to place an order but not when the order has been already placed. Why?
• I want to place a corporate order for the employees of my company. How can I get a quotation for the same

Scheduler 3

• I want to know what is Family plan? And will I get any specific offer for this?
• I saw that I will get 25% discount if I place an order on the mobile app. I did not receive any discount. Why?
• What is the maximum number of orders I can schedule on scheduler?

Refund Issues 9

• Why my refund is taking so much time?
• Why do you refund the amount back in Flaberry wallet why not in my bank account
• How much time does it take to initiate the refund?
• How much time it will take for the refund team to contact for the refund in my bank account?
• How much time will it take for the refund to reflect in my bank account?

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